Leadership Manager of Operations

6 days ago


Doncaster, Doncaster, United Kingdom Amazon Full time

Amazon is a pioneer in customer service, and we're looking for exceptional leaders to drive our operations forward. As a Regional Director of Customer Service, you'll be responsible for championing outstanding customer experience, Amazon style.

About the Role

We're a company that's built on innovation and pushing boundaries. Our culture is all about making the impossible commonplace, and we're seeking individuals who share this passion. If you're ready to forge your own path and make a true impact, we want to hear from you.

In this role, you'll work collaboratively with management-level colleagues to standardise shift practices, analyse shift performance against relevant business objectives, and put in place actions to improve operational excellence. You'll also oversee projects to streamline processes, optimise productivity, and increase quality of service for customers within your area of responsibility.

Key Responsibilities
  • Create, oversee, and drive a culture of safety and wellbeing
  • Analyse and implement changes to keep quality and productivity at a consistently high level
  • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers
  • Analyse shift performance against relevant business objectives, and put in place actions to improve operational excellence
  • Work collaboratively with management-level colleagues to standardise shift practices
What We Offer

A day in the life will involve working on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus will be to own and drive a culture of safety, uphold quality and shift performance standards, and oversee process improvements within your area. You'll also have the opportunity to drive implementation and make a real difference in our operations.

We offer a competitive salary, estimated to be around $120,000 - $150,000 per year, depending on location and experience. Additionally, you'll have access to unlimited career opportunities, allowing you to learn from the best innovators in the industry and contribute to our next big idea.



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