Technical Service Engineer

3 weeks ago


London, Greater London, United Kingdom Command Recruitment Full time
Job Overview:
Command Recruitment is seeking a skilled Technical Service Engineer to join our client's team in London. This role will involve providing advanced technical support for a range of systems and applications.

The successful candidate will be responsible for troubleshooting complex technical issues, maintaining Active Directory, Group Policy, and Intune environments, and performing approved updates on servers. They will also assist with the implementation of agreed remedies and preventative measures. Additionally, they will provide applications support for Microsoft Word, Excel, Office 365, Outlook as well as the firm's document management system.

Key Responsibilities:
• Provide 2nd/3rd line support to all users including telephone and desk-side support
• Troubleshoot and resolve complex technical issues escalated from the 1st line support team
• Manage and maintain Active Directory, Group Policy, and Intune environments
• Perform approved updates on servers
• Report on and escalate any server issues

Essential Skills:
• Excellent knowledge and experience with the Microsoft Office Suite, O365, with excellent troubleshooting skills
• Experience in day-to-day administration of Active Directory (creating accounts, knowledge of group membership, etc.)
• Basic networking experience - patching, knowledge of DNS/DHCP
• Proficient in Desktop and Laptop PC hardware and software (Windows updates, Anti-Virus, etc.) maintenance as well as building/imaging PCs

This role offers a salary of approximately £40,000 per annum.

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