Customer Service Representative for Automotive Industry
4 weeks ago
As a Customer Service Specialist at MSX International, you will be an integral part of our team responsible for delivering exceptional customer experiences.
We are currently seeking a skilled and motivated individual to join our UK CRC (Client Relationship Centre) in Whitley, Coventry.
About the Role
This is an excellent opportunity for a technically confident individual with strong interpersonal and communication skills to provide outstanding customer service across multiple channels, including Chat and Social Media.
You will support customers by identifying problems, researching answers, and guiding them through corrective steps, while ensuring all correct processes and procedures are followed.
In your first 90 days, you will:
- Meet everyone in our team
- Attend our corporate induction
- Be introduced to our Purpose, Vision, and Mission
- Learn our Values and Behaviours and embed them into your role
- Be set goals and objectives aligned to the MSX strategy
- Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar)
Key Responsibilities
- Provide exceptional customer service via Chat, Social Media, and other channels
- Identify and resolve customer issues efficiently
- Collaborate with internal teams to ensure seamless customer experience
Requirements
To succeed in this role, you will need:
- Customer service/call centre experience
- Good problem-solving skills and effective communication skills
- Basic knowledge of PC and MS Office – Excel, PowerPoint, etc.
- A keen interest in technology and staying up-to-date with advances and news
Benefits
We offer a competitive salary of up to £28,000, paid business mileage, annual leave days, company contributory pension plan, global career development opportunities, and a flexible working environment.
Working Arrangements
Our ideal candidate will work 40 hours per week, with shifts between 8.00-16.30 or 8.30-17.00, Monday to Friday. The first 6 weeks will involve training and induction in Whitley, UK CRC.
About MSX International
MSX International is a leading provider of industry-leading expertise in mobility, partnering with almost every car manufacturer on the market. Our mission is to harness our expertise in mobility, creativity, and technology to craft tailored and innovative solutions that enhance every journey in the world of mobility.
-
Experienced Automotive Bodyshop Leader
1 month ago
Coventry, Coventry, United Kingdom Clear Automotive Full timeClear Automotive is seeking an experienced Automotive Bodyshop Leader to join our client in Newcastle, an accident repair centre specialising in insurance crash repairs. The Role: Automotive Bodyshop Leader - Accident Repair industry.Your key responsibilities will include entire site management, which includes Health and Safety, Performance Management,...
-
Automotive Repair Site Manager
4 weeks ago
Coventry, Coventry, United Kingdom Steer Automotive Group Full timeBodyshop Manager Job DescriptionSteer Automotive Group is a leading provider of automotive repair services, with a commitment to quality, customer satisfaction, and innovative repair solutions.We are seeking an experienced and dynamic Bodyshop Manager to lead our Steer Commercial Coventry bodyshop to new heights of efficiency and excellence.About the RoleAs...
-
Automotive Repair Operations Manager
2 weeks ago
Coventry, Coventry, United Kingdom Steer Automotive Group Full timeAbout Steer Automotive GroupWe are a leading provider of automotive repair services, known for our commitment to quality, customer satisfaction, and innovative repair solutions.Job DescriptionAs an experienced and dynamic Bodyshop Manager, you will be responsible for overseeing the daily operations of our bodyshop, ensuring that all repairs are completed to...
-
Customer Service Representative
5 days ago
Coventry, Coventry, United Kingdom Severn Trent Water Full timeAbout UsSevern Trent Water is a leading water and wastewater service provider, dedicated to delivering exceptional customer experiences.The RoleWe are seeking a Customer Service Representative to join our team, providing outstanding support to our customers across the UK.About YouYou will be responsible for:Taking customer calls and resolving queries in a...
-
Customer Service Representative
2 weeks ago
Coventry, Coventry, United Kingdom Freejobquotes.co. Full timeFreejobquotes.co is a market leader in the retail industry, offering a full-time sales opportunity for motivated individuals. As a Customer Service Representative, you will be responsible for providing first-class customer service and supporting the sales team in achieving sales targets.About UsWe are committed to delivering exceptional customer satisfaction...
-
Automotive Industry Specialist
3 weeks ago
Coventry, Coventry, United Kingdom E-PPL Limited Full timeJob Title: Automotive Industry SpecialistLocation: CoventryContract Type: Outside IR35Estimated Salary: £16,500 - £17,000 per annum (dependent on experience)About the Role:We are seeking an experienced Vehicle Technician to join our team at E-PPL Limited. As a specialist contractor, you will work with main OEMs in the UK and overseas, supporting vehicle...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom Octopus Energy Full timeJob Title: Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative to join our team at Octopus Energy in Coventry. As an Inbound Brand Ambassador, you will be the face of our company, delivering exceptional customer service and promoting our products through friendly phone conversations and informative interactions.About the...
-
Customer Service Representative
2 months ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer service or retail is...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom kitepackaging Full timeCustomer Service Representative OpportunityKite Packaging, a leading national distributor of packaging products, is seeking a skilled Customer Service Representative to join their team in Coventry. As a Customer Service Representative, you will be responsible for handling a high volume of customer inquiries via phone, email, and live chat.The ideal candidate...
-
Customer Service Representative
3 weeks ago
Coventry, Coventry, United Kingdom NEXT Full timeJob SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring that customers have an outstanding shopping experience.
-
Automotive Damage Assessor
2 weeks ago
Coventry, Coventry, United Kingdom Steer Automotive Group Full timeAutomotive Damage Assessor Opportunity: At Steer Automotive Group, we are committed to providing our employees with the skills and knowledge necessary to succeed in the accident repair industry. As an Apprentice VDA (Vehicle Damage Assessor), you will undergo comprehensive training and develop the expertise required to assess motor vehicle damage accurately...
-
Automotive Bodyshop Team Leader
1 month ago
Coventry, Coventry, United Kingdom CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED Full timeBodyshop Manager JobWe are seeking an experienced Bodyshop Manager to lead our client in Newcastle, an accident repair centre specialising in insurance crash repairs.Key ResponsibilitiesManage the on-site team of experts, including Paint Sprayers, Panel Beaters, MET Technicians, Estimator, and administrative staff.Ensure site success through passionate...
-
Customer Service Ambassador
11 hours ago
Coventry, Coventry, United Kingdom Motorsport-Total GmbH Full timeWe are excited to offer the role of Retail Experience Coordinator at Mercedes Benz Of Coventry. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and is looking to take their career to the next level. As a Retail Experience Coordinator, you will play a key role in ensuring that our customers...
-
Customer Service Representative
2 months ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Coventry is looking for motivated individuals to fill Customer Service Representative roles. As a valued member of our team, you'll engage with customers, participate in operational tasks, and collaborate with colleagues to drive success.Key Responsibilities:Deliver exceptional customer service and support.Contribute to all aspects of...
-
Customer Service Representative
2 weeks ago
Coventry, Coventry, United Kingdom Next Full timeWe're seeking a Customer Service Representative to join our team at Next. As a key member of our sales floor team, you'll play a critical role in delivering outstanding service and excellent stock operations to our customers.Responsibilities:The successful candidate will be responsible for delivering exceptional customer service, responding promptly to...
-
Customer Service Representative
2 months ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Coventry, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information about our products and services, and resolving customer issues efficiently.Key...
-
Coventry Customer Service Representative
7 days ago
Coventry, Coventry, United Kingdom Wells & Co Full timeCustomer Service Representative - Wells & CoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, handling customer complaints, and maintaining a clean and safe working environment.We offer a...
-
Customer Service Representative
4 days ago
Coventry, Coventry, United Kingdom The Camping and Caravanning Club Ltd Full timeWe are seeking a highly motivated and customer-focused individual to join our touring site team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our sites, and contributing to the success of our business.The successful candidate will have a strong...
-
Customer Service Representative
2 months ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Coventry, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
-
Customer Service Representative
7 days ago
Coventry, Coventry, United Kingdom Gather & Gather Full timeCustomer Service Opportunity at Gather & GatherWe are passionate about providing an exceptional customer experience at Gather & Gather. As a Customer Service Representative, you will play a key role in delivering outstanding service to our clients. We are currently recruiting for a Front of House Assistant at GPA Coventry.Key Responsibilities:Provide...