Customer Service Representative for Automotive Industry

4 weeks ago


Coventry, Coventry, United Kingdom MSX INTERNATIONAL Full time

As a Customer Service Specialist at MSX International, you will be an integral part of our team responsible for delivering exceptional customer experiences.

We are currently seeking a skilled and motivated individual to join our UK CRC (Client Relationship Centre) in Whitley, Coventry.

About the Role

This is an excellent opportunity for a technically confident individual with strong interpersonal and communication skills to provide outstanding customer service across multiple channels, including Chat and Social Media.

You will support customers by identifying problems, researching answers, and guiding them through corrective steps, while ensuring all correct processes and procedures are followed.

In your first 90 days, you will:

  • Meet everyone in our team
  • Attend our corporate induction
  • Be introduced to our Purpose, Vision, and Mission
  • Learn our Values and Behaviours and embed them into your role
  • Be set goals and objectives aligned to the MSX strategy
  • Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar)

Key Responsibilities

- Provide exceptional customer service via Chat, Social Media, and other channels

- Identify and resolve customer issues efficiently

- Collaborate with internal teams to ensure seamless customer experience

Requirements

To succeed in this role, you will need:

  • Customer service/call centre experience
  • Good problem-solving skills and effective communication skills
  • Basic knowledge of PC and MS Office – Excel, PowerPoint, etc.
  • A keen interest in technology and staying up-to-date with advances and news

Benefits

We offer a competitive salary of up to £28,000, paid business mileage, annual leave days, company contributory pension plan, global career development opportunities, and a flexible working environment.

Working Arrangements

Our ideal candidate will work 40 hours per week, with shifts between 8.00-16.30 or 8.30-17.00, Monday to Friday. The first 6 weeks will involve training and induction in Whitley, UK CRC.

About MSX International

MSX International is a leading provider of industry-leading expertise in mobility, partnering with almost every car manufacturer on the market. Our mission is to harness our expertise in mobility, creativity, and technology to craft tailored and innovative solutions that enhance every journey in the world of mobility.



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