Field Support Specialist
2 weeks ago
Contract Role: Field IT Break Fix Engineer
Duration: 9 Months
Location: Onsite/Edinburgh
Contract Type: Inside IR35
Lorien is seeking a highly skilled Field IT Break Fix Engineer to join their team on a 9-month contract. As a Field IT Break Fix Engineer, you will be responsible for investigating server fixes and repairs, decommissioning sites, and providing support through Service Now.
Key Responsibilities- Server Repair and Maintenance
Investigate and repair server issues using HP server manager and HP ILO access to ensure efficient resolution.
- Site Decommissioning and Management
Decommission sites and manage site exits to ensure a smooth transition.
- Site Audits and Inspections
Perform new site audits to ensure compliance and identify areas for improvement.
- Service Now Support
Provide support through Service Now, handling DCM tasks related to TIR rooms, assigning rack space, and reporting site and TIR room/cabinet data for project managers.
- Regular Audits
Conduct regular audits every 6 months to ensure compliance and identify areas for improvement.
Requirements- Driving License
A valid driving license is required for national travel.
- Flexible Working Hours
Flexible working hours are required, with the ability to start early and finish early for distant sites to arrive at 8am, and daily shifts can be 8-4 or 10-6 as the contract requires 8am to 6pm coverage.
Lorien is an equal opportunities employer and welcomes applications from all qualified candidates.
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