Field Support Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Lorien Full time
Job Overview

Contract Role: Field IT Break Fix Engineer

Duration: 9 Months

Location: Onsite/Edinburgh

Contract Type: Inside IR35

Lorien is seeking a highly skilled Field IT Break Fix Engineer to join their team on a 9-month contract. As a Field IT Break Fix Engineer, you will be responsible for investigating server fixes and repairs, decommissioning sites, and providing support through Service Now.

Key Responsibilities
  1. Server Repair and Maintenance

Investigate and repair server issues using HP server manager and HP ILO access to ensure efficient resolution.

  1. Site Decommissioning and Management

Decommission sites and manage site exits to ensure a smooth transition.

  1. Site Audits and Inspections

Perform new site audits to ensure compliance and identify areas for improvement.

  1. Service Now Support

Provide support through Service Now, handling DCM tasks related to TIR rooms, assigning rack space, and reporting site and TIR room/cabinet data for project managers.

  1. Regular Audits

Conduct regular audits every 6 months to ensure compliance and identify areas for improvement.

Requirements
  1. Driving License

A valid driving license is required for national travel.

  1. Flexible Working Hours

Flexible working hours are required, with the ability to start early and finish early for distant sites to arrive at 8am, and daily shifts can be 8-4 or 10-6 as the contract requires 8am to 6pm coverage.

Lorien is an equal opportunities employer and welcomes applications from all qualified candidates.



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