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We are seeking a highly skilled and enthusiastic Reservations Coordinator to join our team at The Fife Arms Hotel in Braemar. As a key member of our Reservations Team, you will be responsible for delivering exceptional guest experiences and exceeding expectations in every aspect of their stay.

• Taking reservations enquiries and making bookings for hotel rooms and restaurants with a focus on providing personalized service and exceeding guest expectations.
• Working closely with the Ghillie (concierge) team to maximize internal sales and enhance guest experience at every touchpoint within the hotel.
• Contributing to achieve the Room Revenue and Overall Revenue targets of the hotel through proactive sales and marketing efforts.
• Ensuring that all enquiries are answered promptly, ideally within the same day of being received by phone or email and no later than 24 hours.
• Conducting pre-arrival checks as per the operating procedures to ensure seamless guest experiences.
• Maintaining complete knowledge of facilities, room rates, promotions, and hours of operation to positively approach bedroom, guest activities/experiences, and F&B outlet sales opportunities.
• Collaborating with Reception to ensure the flow of communications between Reservations and Front Office is seamless.

• Proven experience from within a similar luxury hospitality environment with a focus on delivering exceptional guest experiences.
• Previous experience with Opera Cloud or similar property management systems.
• Enthusiasm and willingness to learn and grow with the company.
• Initiative, emotional intelligence, and strong communication and organization skills.
• Ability to work under pressure and meet deadlines.
• Passion and ambition to deliver exceptional experiences and exceed guest expectations.
• Willingness to work to the high standards demanded from a luxury establishment.

• 30 days holiday per annum.
• Free annual guest experience for you and a plus one.
• Enhanced pension scheme.
• Free food and drinks whilst on shift.
• Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles, and Menorca.
• Amazing sports and social events led by local social committees.
• Life Assurance.
• Health benefits including a health cash plan.
• Employee Assistance Programme.
• Career development opportunities tailored around your aspirations and goals.

Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites, including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant, and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.

Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms, each one a homage to place, person, or event with links to the area, along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Berties our glamorous and elegant Whisky Bar, Elsas our Art Deco Cocktail Bar, and our more relaxed Drawing Room, all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.