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Prestige Franchise Service Expert

2 months ago

Stockport, Stockport, United Kingdom Institute of the Motor Industry. limited Full time
Prestige Service Advisor Role:

The Institute of the Motor Industry Limited seeks a highly skilled Service Advisor to join our esteemed client in Eastbourne. This role involves interacting with customers, managing their expectations, and ensuring seamless service delivery. As a seasoned professional in a prestige franchised dealership environment, you will leverage your expertise to drive business success.

Main Responsibilities:
• Minimum 1-year experience as a Service Advisor in a prestige franchised dealership context
• Outstanding communication and interpersonal skills
• Time management expertise and prioritization skills
• Establishing strong working relationships with diverse stakeholders
• Delivering exceptional customer experiences and driving satisfaction
• Managing tasks according to business priorities
• Providing excellent phone support and resolving customer concerns
• Following established Departmental Processes

Ideal Candidate Profile:
• Background in a Service Department setting
• Strong customer interaction skills and potential for upselling
• Aligns with Institute of the Motor Industry aims and objectives
• Maintains a professional appearance and attitude
• Handles confidential information discreetly
• Resolves conflicts and delivers results in challenging situations
• Capable of independent work and collaboration

Salary Range:
We estimate the annual salary to be between £28,000 - £38,000, reflecting industry standards and regional considerations.