Support Finance Specialist
2 days ago
An exciting opportunity has arisen for a highly motivated and experienced finance professional to join our team as a Support Finance Specialist. Based in the UK, this role offers a competitive salary of £25,000 - £30,000 per annum.
About the RoleThis is a fantastic chance to utilise your knowledge and skills in school finance systems to provide exceptional customer support to our clients. As a Support Finance Specialist, you will be responsible for managing various requests from customers, ranging from queries to complex incidents, via phone calls, emails, or online channels.
Key Responsibilities- Maintain a high degree of product expertise as the product evolves.
- Investigate technical issues and escalate to higher support tiers if needed.
- Remain the 'owner' of each issue or request raised, maintaining strong lines of communication with the customer.
- Provide exceptional customer service to ensure customers feel happy and satisfied.
- Experience with existing school finance software and key processes.
- Strong organisation skills.
- Good diagnostic / problem-solving skills.
- Excellent communication skills – both written and verbal.
- Professional working attitude.
- Good time management and priority handling.
- Ability to work in a customer-facing environment.
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