Aftersales Department Head

2 weeks ago


Eastbourne, East Sussex, United Kingdom Jago Consultants Full time
About the Role:

We are seeking an experienced and successful Aftersales Department Head to lead our Service Department and drive business growth.

Key Responsibilities:
  • To oversee all aspects of the Service Department operations, ensuring seamless delivery of customer service and satisfaction.
  • Reviewing customer satisfaction surveys and other performance metrics to identify areas for improvement.
  • To challenge and drive the performance of the Service department staff, fostering a culture of excellence and continuous improvement.
  • Manage, coach, and motivate your team to build long-term staff engagement and potential progression.
  • Controlling costs for the department, ensuring efficient use of resources and minimizing waste.
  • Monitoring performance against agreed targets and budgets, making data-driven decisions to drive business growth.
  • To control the recruitment process, ensuring the right talent is hired to meet business needs.
  • Performance analysis to identify areas of weakness and develop targeted marketing strategies to address them.
  • Reviewing Service Key Performance Indicators (KPIs) on a regular basis to track performance and identify trends.
About You:
  • Previous experience as a Service Manager or Aftersales Manager with a proven track record of success.
  • You will need to be a 'leader' of people and an ambassador for our brand and company.
  • Can demonstrate a stable career path with a strong understanding of the industry.

In return, you will be working in a dynamic and supportive environment, with opportunities for long-term career progression and a competitive rewards package.

Package:

Basic salary circa £40,000 plus outstanding opportunities for OTE (On-Target Earnings) on top.

Hours:

Monday to Friday and 1 in 4 Saturdays may be required, with flexible working arrangements to support work-life balance.



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