Service Excellence Leader

3 days ago


Edinburgh, Edinburgh, United Kingdom Worldline Full time
Shape Your Career
Join our team of innovators and shape the future of payments technology. As a Customer Success Manager, you'll:
  • Lead end-to-end customer service processes.
  • Manage service level agreements (SLAs) and develop improvement plans.
  • Coordinate incidents and root cause analysis.
  • Report on performance to customers and internal stakeholders.
Requirements
To succeed in this role, you'll need:
  • Strong analytical skills to interpret complex data.
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships with senior executives.
  • Proficiency in Microsoft Office applications, particularly Excel.
  • Organizational skills to manage multiple tasks and deadlines.
Our Offer
We provide a competitive salary of £60,000, plus:
  • 30 days annual leave.
  • Private medical cover and virtual GP services.
  • Shopping discounts and cashback rewards.
  • Flexible benefits through salary sacrifice.
  • Career development opportunities.
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