Business Process Analyst

1 month ago

London, Greater London, United Kingdom JPMorganChase Full time

We are revolutionizing mobile banking with seamless journeys that our customers love. As a Business Analyst at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

Key Responsibilities
  • Perform end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
  • Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
  • Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
  • Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations
  • Rollout the recommendations if necessary and ensure risks are mitigated
  • Create synergies with the other PMO / PD teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs
Requirements
  • Strong experience in UK Retail Banking functions preferably in the context of digital banking channels (Onboarding / Payments / Lending / Fraud / Fincrime / Servicing / Treasury)
  • Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
  • Good transformation experience in a variety of implementation environments will be beneficial (process reengineering, greenfield implementations etc)
  • Sound understanding of fundamentals of business process design and process modelling using BPMN
  • Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
  • 5+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc), preferably Fraud
  • Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
  • Excellent time management and planning with the ability to coordinate multiple tasks simultaneously. Flexible, adaptable and be a change agent
  • Exposure to the UK retail banking landscape, products and regulation
  • Consulting experience with exposure to large scale transformation initiatives within retail banking

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