Operational Excellence Coordinator

7 days ago


West Bromwich, Sandwell, United Kingdom Sja's West Full time

About Us:

">Sja's West is a charity with a long history of serving humanity. We work at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. Our mission is to increase the diversity of our team and best reflect the diversity of the communities we serve.

Job Description:

">Job Overview:">

As a leader in urgent care, we're seeking an experienced manager to oversee our operational area and team. This individual will be responsible for contributing to the overall Urgent & Emergency Care Business Plan, ensuring key outputs are met. The ideal candidate will have a proven track record of providing visible, compassionate leadership, coaching, mentoring, coordination, and general organization of front-line staff. They will also ensure all operational issues are managed in accordance with Sja's West's policies and procedures.

">Key Responsibilities:">
  • ">
  • Manage operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, ensuring key outputs are met.">
  • Provide visible, compassionate leadership, coaching, mentoring, coordination, and general organization of front-line staff.">
  • Ensure all operational issues are managed in accordance with Sja's West's policies and procedures.">
  • Be trained as an Educator to deliver timely initial and/or remedial education to ensure continuity of services.">
  • Forecast changes in operational requirements and demand, planning and acting accordingly to mitigate these.">
  • Maintain plans to improve overall operational performance in all Ambulance stations, including patient experience, clinical standards, cost control, health and safety, and other relevant KPIs.">
  • Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements.">
  • Implement a performance management culture, including regular 1-2-1s, performance and development reviews, and team meetings.">
  • Actively promote diversity and a variety of perspectives across the organization.">What We Offer:">

We offer a competitive salary of approximately £45,000 - £55,000 per annum, reflecting your value to our organization. You'll also receive a comprehensive benefits package, including pension scheme, life assurance, and private healthcare. As a member of our team, you'll have the opportunity to work for a leading charity, making a real difference to people's lives. You'll be part of a dynamic and supportive team environment, with opportunities for professional development and growth. An exciting and challenging role awaits you, with scope for innovation and creativity. Plus, you'll benefit from a salary sacrifice scheme, allowing you to save money on tax and National Insurance contributions.

">

This is a permanent, full-time position, working for Sja's West. The successful candidate will join our team in Sja's West, contributing to the organization's overall Urgent & Emergency Care Business Plan.



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