Floor Manager
4 weeks ago
Job Opportunity
Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern.
Job Requirements
To stay ambitious, we are looking for a driven individual who will embrace our heritage as we look to elevate our future. We're looking for candidates who see the possible in impossible; those who are open-minded and humble, not afraid to take a risk if it's the best option for our business.
Key Responsibilities
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
- Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Possess a real passion for beauty and for delivering a world-class client experience
- Coach and develop team members
- Ensure brand standards are delivered and ensure all operational tasks are completed
- Proactively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products, and in-store events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Essential Qualifications
Ability to provide inspirational, authentic, and personalized customer service
Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
Personal Qualities
- Demonstrates a high level of personal energy
- Confident, assertive, and personable
- Positive and enthusiastic with a can-do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
The Company Offers
28 days holiday a year, inclusive of bank holidays
20% staff discount across all Frasers group stores
50% in-store uniform discount
Weekly/Monthly & Quarterly Commercial Bonuses
Commission-led bonuses across a wide range of products
Long Service awards
Discounted Gym membership
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