IT Service Management Lead
7 days ago
Ignite Digital Talent is seeking a highly skilled IT Service Management Lead to join our Information Technology team. In this exciting role, you will play a key part in supporting a large transformation programme and driving improvements in our IT service operations.
Your key responsibilities will include managing and enhancing our Change and Configuration Management processes, ensuring accuracy, efficiency, and alignment with our business goals. You will lead the end-to-end Change and Configuration Management processes, including CABs and Forward Schedule of Change. Additionally, you will administer the Configuration Management System (CMS) and maintain data quality. Providing actionable insights through detailed management reports on IT assets, changes, and trends is also a critical aspect of this role.
Salary: £50,000 - £60,000 per annum
Requirements:
* ITIL V3 Foundation certificate (minimum)
* Strong hands-on experience in Change management and Configuration Management processes
* Experience of administrating a central CMDB (configuration management database) within a service support environment
* Proficiency with service management tools (e.g., ServiceNow) and SAM systems (e.g., SCCM)
* Strong knowledge of IT infrastructure, asset lifecycle, and software license management
Benefits:
* Comprehensive benefits package, including private medical & dental insurance, personal accident & travel insurance, critical illness cover, season ticket loans, cycle to work scheme, generous pension contributions & more
* Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning
* Flexible hybrid working model, enabling a great work-life balance with typically 2-3 days per week in the office
Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK.
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