Business Analyst

3 days ago


Birmingham, Birmingham, United Kingdom Kind Consultancy Limited Full time
Job Summary:
Kind Consultancy Limited is seeking an experienced Outcome Tester to join their team in a full-time, permanent role based out of the West Midlands office. This exciting opportunity offers a competitive salary of approximately £40,000 and a hybrid work model.

The ideal candidate will have good knowledge of outcome-based testing and associated policies and processes, as well as experience with FCA regulations and financial services compliance. The successful applicant will be responsible for conducting outcome-based testing, identifying themes and trends, and sharing findings and actions.

About the Role:
Reporting to the Customer Outcomes Team Leader, the Outcome Tester will be responsible for:
• Completing end-to-end reviews and assessing the overall outcome of the customer journey.
• Identifying subsequent actions for internal progression where applicable.
• Sharing MI, findings, and actions.
• Ensuring Risk Events are reported as soon as they are identified and tracked to conclusion.

About Us:
Kind Consultancy Limited is a leading specialist consultancy working with growing challenger banks. We offer a collaborative and dynamic work environment that fosters growth and development.

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