Field Service Operations Manager

1 week ago


Manchester, United Kingdom CV-Library Full time
Job Overview

We are seeking a seasoned Technical Services Area Manager to lead our team of skilled professionals in delivering exceptional technical support across the dynamic region. As a trusted expert, you will oversee the delivery of field-based technical services, ensuring operational goals are met and maintaining an unmatched standard of customer satisfaction.

  • Inspire and Lead: Manage and motivate a multi-skilled, field-based team to deliver top-tier technical services.
  • Operational Excellence: Monitor KPIs, address escalations, and ensure compliance with industry standards, regulations, and health and safety protocols.
  • Data-Driven Improvements: Leverage performance data to drive service enhancements and provide detailed reporting on operational progress.
  • Strategic Oversight: Balance resources effectively to maintain consistent service quality across the region.
About the Role

This leadership position requires a proven track record of managing multi-skilled field service teams and navigating both incremental and transformational changes.

The Ideal Candidate
  • Solid engineering and technical commercial expertise.
  • Background in technical service management.
  • Proven experience in field team management.
  • Degree in engineering, business, or equivalent experience.
  • Management qualifications (e.g., MCIM).
  • You're also adept at stakeholder engagement, budget management, and inspiring teams to exceed expectations.
What We Offer

Excellent salary of £60,000 - £80,000 per annum + comprehensive benefits, including a company car or allowance, bonus, enhanced pension, and 25 days holiday and private healthcare.



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