Import Coordinator

4 weeks ago


Isleworth, Greater London, United Kingdom Ligentia Full time
Import Operator Job Description

We are seeking a skilled Import Operator to join our team at Ligentia in Heathrow. This critical role involves coordinating the movement of import airfreight shipments from start to finish, including customs clearances and deliveries. You will also be responsible for developing strong relationships with our customers, ensuring their needs are met and helping to maximise the client experience.

Key Responsibilities:

  • Freight Forwarding Processes: In-depth knowledge of freight forwarding processes and procedures.
  • Customs Clearance: Efficient management of customs clearance requirements.
  • Customer Relationship Development: Building and maintaining excellent relationships with clients.
  • Internal Collaboration: Working closely with internal teams to ensure client KPIs are achieved and exceeded.
  • Profitability Management: Oversight of shipment profitability and margin management.
  • Supplier Negotiations: Negotiating and building strong relationships with suppliers.
  • Customer Portfolio Management: Managing your portfolio of customers in line with agreed operating procedures.
  • Reporting: Creating customer-specific reports as needed.
  • Market Awareness: Maintaining a good awareness of market trends and dynamics.
  • Team Support: Collaborating with team members and providing support and cover during absences.

Key Skills & Experience:

  • Industry Experience: Background in freight forwarding / logistics.
  • Customer Service Skills: High levels of customer service and a passion for client satisfaction.
  • Team Player: Ability to work well within a team environment.
  • Time Management: Robust time management and organisational skills.
  • Communication Skills: Confident and articulate communicator.
  • Commercial Acumen: Good commercial awareness and business acumen.
  • Knowledge of Cargowise preferable

Our Working Environment:

We offer a hybrid working environment, ensuring you have the flexibility to work remotely while staying connected with your colleagues.


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