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Debt Recovery Specialist
1 month ago
We're a global business at Radius Payment Solutions, building transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. Our team supports customers with a range of products and services to meet their needs.
Key Responsibilities:- Debt Recovery: Proactively contact customers via phone, email, and letters to collect overdue payments while adhering to company policies and procedures.
- Account Management: Manage a portfolio of accounts, including monitoring payment plans, negotiating repayment terms, and taking appropriate actions on delinquent accounts.
- Customer Interaction: Provide excellent customer service by addressing inquiries, resolving disputes, and offering tailored solutions to help customers manage their debt.
- Compliance: Ensure all collection activities comply with the Financial Conduct Authority (FCA) guidelines, the Data Protection Act, and other relevant legislation.
- Record Keeping: Maintain accurate and up-to-date records of all customer interactions and debt recovery activities using the company's CRM system.
- Reporting: Generate regular reports on collection activities, outstanding debts, and success rates for review by the Collections Manager.
- Team Collaboration: Work closely with other departments such as Customer Service, Legal, and Finance to resolve complex cases and improve overall debt recovery processes.
- Risk Assessment: Identify and escalate high-risk accounts that may require legal action or further intervention.
Experience in debt collection or credit control is beneficial but not essential. Experience working in office / call centre environments will be considered. High level of accuracy in record-keeping and data management, with strong organisational skills. Competency in using Microsoft Office Suite (Word, Excel, Outlook) and CRM systems to manage accounts and document interactions. Strong numerical skills, with the ability to understand and explain complex financial information to customers.
Your impact on Radius Payment Solutions will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. You'll have access to our competitive reward and benefits package, including core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme, and a whole host of options to support your physical, mental, and financial wellbeing.
