Program Manager

2 months ago

London, Greater London, United Kingdom Duke Corporate Education Full time
About the Role

Duke Corporate Education, a leading global provider of leadership solutions, is seeking a skilled Program Manager to oversee the design and delivery of leadership programs tailored to meet the needs of our clients in the Middle East.

Key Responsibilities
  • Client Program Delivery:
    • Manage end-to-end execution, including project plans, budgets, invoicing, contracting, and material planning.
    • Drive critical delivery elements and manage post-program evaluation and debriefing.
    • Coordinate design meetings and logistics, offer design ideas, and manage communications.
  • On-Site Program Support:
    • Handle hotel/conference logistics, on-site materials, and classroom setup.
  • Virtual Program Support:
    • Manage virtual delivery logistics, liaise on graphic design, and provide content and module support.
    • Coordinate event details, communications, and attendance tracking.
  • Client Relationship Management (CRM):
    • Build relationships, understand client business, identify risks and opportunities, and ensure smooth delivery transitions.
  • Project Budgeting:
    • Manage program budgets, contracts, materials, and expenses. Ensure billing accuracy.
  • Evaluation Process:
    • Review evaluations, prepare summary reports, and contribute to debrief meetings and program improvements.
  • Project Design:
    • Collaborate on special design assignments and participate in developing program elements.
  • Knowledge Management:
    • Maintain and update program delivery documents.
  • Business Development:
    • Identify opportunities during program delivery, contribute to internal business development, and share best practices.
Requirements
  • Bachelor's degree, or higher, preferably in business, education, or a related field.
  • Experience in professional education or learning and development, event coordination, and learning management systems preferred.
  • Experience working with remote/virtual teams.
  • Experience managing digital learning programs preferred.
  • Project management experience, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable.
  • Demonstrated teamwork skills as well as strong organizational and interpersonal abilities.
  • Experience working with internal and external stakeholders across different teams, cultures, and geographies.
  • Strong communication and presentation skills.
  • Fluency in Arabic is essential.

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