Technical IT Support Specialist for Non-Profit Sector
2 weeks ago
Smartdesc, a leading IT service provider and Microsoft Gold Partner, seeks an experienced Technical IT Support Specialist to join our team. Based in Whitechapel, London, this role offers a competitive salary of £34-38k (hybrid working, 3 days office based) with opportunities for growth and professional development.
This is a customer-facing role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality support services. As a 2nd Line engineer, you will represent the business through daily telephone and video communication with clients, building trusted relationships by providing exceptional IT support and customer service.
Your key responsibilities will include:
- Resolving IT issues and malfunctions remotely using various toolsets
- Assistance with projects and migrations
- Creating documentation and guides
To succeed in this role, you will need:
- A minimum of two years' experience in a similar position
- Proficient verbal and written English skills
- Experience working as part of a busy team and maintaining effective communication
- Ability to follow defined processes such as Change Management & Knowledge Management
- Commitment to knowledge sharing and clear documentation
- Capacity to work under pressure, meeting strict SLAs, project plans, and KPIs
We value strong technical skills, particularly in Microsoft technologies – Server / Exchange / Active Directory, security technologies, and networking infrastructure. Experience working with remote IT support tools and a willingness to develop your skills further are essential.
At Smartdesc, we prioritize staff development and offer opportunities for training and certifications. Our flat management structure fosters autonomy, teamwork, and a collaborative environment. Join us in providing exceptional customer support, driving innovation, and shaping the future of IT services for non-profit organizations.
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