Hotel Operations Director

4 weeks ago

London, Greater London, United Kingdom The Doyle Collection Full time
Job Opportunity

We are seeking a highly skilled and experienced Hotel Manager to join our team at The Bloomsbury Hotel, part of the prestigious Doyle Collection. As a Hotel Manager, you will be responsible for overseeing daily hotel operations, ensuring that every aspect of service meets the highest standards of luxury and guest satisfaction.

Key Responsibilities:

  • Lead and manage department heads across all areas, fostering a collaborative and motivated work environment that empowers staff to excel.
  • Develop and implement innovative strategies to enhance guest experiences, increase satisfaction scores, and drive revenue growth.
  • Maintain and uphold the luxurious service standards synonymous with the Doyle Collection brand, ensuring that every guest feels valued and cared for.
  • Monitor and analyse performance metrics, utilising data-driven decisions to optimise hotel operations and improve overall efficiency.
  • Ensure compliance with health and safety regulations as well as hotel policies, maintaining a safe and welcoming environment for both guests and employees.
  • Maximise commercial opportunities and implement effective cost control measures to drive profitability and operational efficiency.

Requirements:

  • Proven experience in hotel management, ideally with a focus on rooms and front-of-house operations.
  • Strong knowledge of all operational areas within a luxury hotel setting, with the ability to integrate and streamline processes effectively.
  • Exceptional leadership and communication skills, with a talent for building strong relationships with both staff and guests.
  • Ability to thrive in a fast-paced environment, demonstrating adaptability and resilience in the face of challenges.
  • A genuine passion for delivering outstanding guest experiences and maintaining high standards of service throughout the hotel.

What We Offer:

  • Holiday allowance increasing with length of service up to 25 days
  • Free meals on duty
  • 50% discount when dining with The Doyle Collection
  • Discounted rates when staying in our hotels
  • Training dedicated to personal development
  • Cycle to work scheme
  • Discounts in selected stores and online shops
  • Life Insurance and Company Pension
  • Complimentary uniform and dry cleaning
  • One paid volunteering day per year
  • Free access to the Employee Assistance Programme
  • Hotel Incentives and rewards
  • Staff summer parties, Christmas parties and regular team get togethers
  • Refer a Friend bonus scheme

About Us:

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

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