Italian Language Support Specialist

2 weeks ago


Chertsey, United Kingdom TEAM Full time

A successful operation with sites in the UK and Europe is looking for a Customer Service Representative to provide a courteous, professional, efficient, and reliable first point of contact service.

Job Description

This role comes with a salary of up to £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.

Responsibilities
  • Process orders, complaints, returns, and credits
  • Maintain customer accounts
  • Resolve product or service complaints: investigate the cause and offer the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
  • Manage incoming calls and emails
  • Identify customer needs to ensure complete satisfaction
Requirements

To apply for this role, you should have:

  • Proven customer service experience
  • Fluent Italian or Spanish with excellent English
  • Excellent communication skills
  • Friendly and professional telephone manner, both inbound and outbound
  • Familiarity with CRM systems and practices


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