Workplace Experience Ambassador

2 weeks ago

Chester, Cheshire, United Kingdom JLL Full time

Empowering a Brighter Workplace

JLL is committed to delivering exceptional workplace experiences that foster a culture of inclusion, safety, and well-being. As a Workplace Experience Ambassador, you will play a vital role in shaping the future of our clients' workplaces.

Key Responsibilities:

  • Deliver an exceptional customer experience to our clients' colleagues, customers, and guests.
  • Take ownership of all services that support colleagues within the workplace, including offices, collaboration areas, break-out spaces, meeting rooms, and communal areas.
  • Build relationships with key stakeholders and encourage interaction between colleagues and workplace teams.
  • Understand the needs of the business or businesses you support and create a culture of Community Well Being.
  • Immerse yourself in the work profile of each business and identify key workplace features that drive business success.
  • Be a promoter of Workplace technology and encourage colleagues to use online reporting of faults/requests.
  • Be the 'go-to' person for all workplace matters, answering questions and delivering effective solutions.
  • Ownership of meeting rooms, including in-room technology, and escalating specialist technical support when required.
  • Establish relationships with key stakeholders across the workplace teams.
  • Become an effective bridge point between business units, local/regional CRE, and client end-user colleagues.
  • Support orientation of new staff and aid staff visiting from other offices.
  • Oversee behaviours and etiquettes in the workplace through ongoing monitoring, engagement, and communications with various teams.
  • Support our Facilities Management team in responding to internal workplace issues.
  • Take ownership of locker management, including assignment, moves, and changes, and troubleshooting.
  • Undertake head count analysis and general observations to understand key peak periods, down times, and broader behaviours in the workplace.

What We Expect:

  • We strive to provide enhanced workplace experiences that will be long remembered by our clients.
  • We aim to create an environment that enhances productivity, collaboration, and well-being, driving employee satisfaction and engagement.
  • We prioritize the health and safety of people and buildings, following established safety protocols and reporting hazards/incidents.
  • We encourage safe practices, maintain cleanliness, and stay informed about health and safety measures.
  • We leverage data to find actionable insights, clearly communicating the 'what', 'so what', and 'now what' to drive data-driven decisions.
  • We promote resource efficiency, energy conservation, and environmental stewardship, supporting innovative sustainability initiatives and driving continuous improvement.

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