Cafe Service Manager

1 week ago


Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

At Sofra Cambridge, we're passionate about delivering exceptional customer experiences and building a strong hospitality team. As a Shift Leader, you'll play a key role in leading our front-of-house department and ensuring that every guest leaves feeling valued and satisfied.

We're seeking an enthusiastic individual who is passionate about food and hospitality, with excellent communication and leadership skills. If you're a team player who thrives in fast-paced environments and is eager to learn and grow with our company, we'd love to hear from you

Responsibilities:

  • Oversee cafe service in the absence of a manager
  • Open and close the cafe, ensuring daily deposits are managed effectively
  • Ensure service standards are consistently met, promoting a positive customer experience
  • Manage beverage production, service, and ordering needs, maintaining high-quality standards
  • Assist managers in training staff on food, beverage, service, and hospitality topics
  • Stay up-to-date with training materials, keeping them relevant and effective
  • Provide administrative support as needed, ensuring seamless operations
  • Communicate effectively across teams (FOH, BOH, and Pastry) to ensure smooth service delivery
  • Conduct daily inventory checks, maintaining clean and organized storage areas
  • Be a resource for team members, addressing product-related queries and providing guidance on standards and systems
  • BUILD relationships with regular guests, ensuring their needs are met and exceeding their expectations
  • Maintain a clean, comfortable, and aesthetically pleasing cafe environment at all times
  • Address guest inquiries and complaints during service, resolving issues promptly and professionally
  • Collaborate with management teams as needed for consultation, coordination, and brainstorming
  • Promote a culture that prioritizes guest satisfaction, fostering a positive work environment
  • Lead by example, embodying company values and quality standards while providing coaching and guidance to team members

What We Offer:

  • A competitive hourly wage with tips
  • Free meal per shift
  • Ongoing educational and professional development opportunities
  • Employee discounts at sister businesses (Oleana, Sarma, Siena Farms)
  • Partially subsidized health insurance and group rates on dental and vision insurance

Estimated salary: $45,000 - $55,000 per annum, based on location and experience. If you're passionate about delivering exceptional customer experiences and building a strong hospitality team, we encourage you to apply for this exciting opportunity.



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