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Technical Support Coordinator
1 month ago
As a Technical Support Coordinator at Square One Resources, you will play a pivotal role in ensuring seamless customer service and efficient workflow.
Salary: £30,000 per year
This is a 6-month fixed-term contract opportunity for a highly organized individual to coordinate with customers via email, schedule work, and maintain accurate records. You will be responsible for monitoring email and ticket queues, allocating resources effectively, and providing timely updates to customers regarding the status of their requests and work scheduling.
The ideal candidate will have previous experience in a support coordination or scheduling role, excellent communication skills, strong organizational skills, attention to detail, and the ability to prioritize tasks and manage multiple deadlines effectively. As a self-starter who can work independently with minimal supervision, you will collaborate with the support team to ensure smooth workflow and timely resolution of issues.
Key Responsibilities:
- Coordinate with customers via email to schedule work, ensuring compliance with our contractual requirements.
- Maintain accurate records of scheduled work and service requests.
- Monitor email and ticket queues and allocate resources effectively to meet service level agreements.
- Provide timely updates to customers regarding the status of their requests and work scheduling.
- Collaborate with the support team to ensure smooth workflow and timely resolution of issues.
- Assist in generating reports and analysing data related to scheduling and ticket management.
- Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.
