Customer Service Liaison

3 weeks ago


Dundee, Dundee City, United Kingdom Dover Fueling Solutions Full time

Summary:

The Sales Support and Customer Service Coordinator will contribute to the DFS process to enable the success of our commercial partners and distributors through world-class customer support. The Specialist will build and maintain strong business relationships with our large customer base, manage orders received into the factory, and ensure our internal and external customers' expectations are met efficiently and to the highest standards throughout this process to final delivery.

Key Responsibilities:
  • Adhere to the DFS highest safety and compliance standards.
  • Receive, process, and deliver customer orders and enquiries in line with requirements and expectations.
  • Liaise with planning and production to achieve the best possible delivery dates for our customers.
  • Review financial holds, process credit notes, and liaise with DBS regarding financial queries.
  • Check progress of orders in production and advise customers of any ship date changes.
  • Arrange shipments as per order and customer specifications.
  • Create relevant export documents.
  • Issue relevant documentation required against Letters of Credit.
  • Liaise with freight forwarders for goods ready for dispatch.
  • Support customers or internal stakeholders with any enquiries.
  • Contribute to and maintain the value of 5S, standard work, problem-solving, and process adherence.
  • Compile and report daily standard KPIs.
  • Facilitate and contribute to RCCA and continuous improvement of processes and systems.
  • Special projects and assignments as needed or required.
Personal Attributes:
  • Customer-focused.
  • Strong organisation and time management skills.
  • Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines.
  • Excellent communication skills with the ability to develop and maintain strong business relationships.
  • Passionate, with positive attitude, enthusiasm, and drive for continuous improvement.
  • Ability to work well as part of a team as well as on own initiative.
  • Proficiency in Microsoft Office package.
  • Experience of Oracle ERP essential.
  • Knowledge of Letters of Credit, inspection certificates, export licenses, and shipping documentation would be an advantage.


  • Dundee, Dundee City, United Kingdom Adecco UK Limited Full time

    About this role:We are seeking a Customer Service Liaison to join our team. As a key ambassador for our brand, you will be responsible for delivering exceptional customer service, handling queries and resolving issues with professionalism and empathy.Key Responsibilities:Provide outstanding service to customers over the phone, handling queries, concerns, and...


  • Dundee, Dundee City, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleSunbelt Rentals Careers is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone, email, and website...


  • Dundee, Dundee City, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleSunbelt Rentals Careers is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key responsibilities include:Providing best-in-class service to customers via phone,...


  • Dundee, Dundee City, United Kingdom 2022 - Chief Operating Office Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Virgin Money. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent customer service and support to customers via phone, email, and...


  • Dundee, Dundee City, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleSunbelt Rentals Careers is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key responsibilities include:Providing best-in-class service to customers via phone, email,...


  • Dundee, Dundee City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Dundee, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Dundee, Dundee City, United Kingdom Sparscotland Full time

    We are committed to delivering excellent customer service at SPAR/CJ Lang. Our team of experienced professionals work together to ensure that our customers receive the best possible service and experience in our stores.We are looking for a talented and motivated individual to join our store team. As a Customer Service Assistant, you will be responsible for...


  • Dundee, Dundee City, United Kingdom Mecca Bingo Full time

    About the Role:We are seeking a highly adaptable and caring individual to join our team as a Customer Service Ambassador. As a key member of our venue team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable experience at Mecca Bingo.Key Responsibilities:Provide excellent customer service and...


  • Dundee, Dundee City, United Kingdom Adecco Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?We're seeking a talented Customer Service Representative to join our team at Adecco. As an ambassador of our brand, you will be a role model for bringing our values to life and leading by example in everything...


  • Dundee, Dundee City, United Kingdom Adecco UK Limited Full time

    Customer Service Representative OpportunityWe are seeking highly motivated and fluent Czech and/or Slovak speakers to join our excellent customer service team.About the RoleAs a Customer Service Representative, you will be responsible for providing outstanding service to our Czech and/or Slovak speaking customers over the phone, email, and live chat. You...


  • Dundee, Dundee City, United Kingdom Mecca Bingo Full time

    About the Role:We are seeking a Customer Service Ambassador to join our team at Mecca Bingo. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable experience in our venues.Key Responsibilities:Provide excellent customer service and respond to customer queries in a...


  • Dundee, Dundee City, United Kingdom Meraki Talent Ltd Full time £26,000

    Meraki Talent Ltd is seeking a skilled Debt and Collections Specialist to join their team. The successful candidate will be responsible for providing exceptional customer service, resolving issues, and agreeing payment plans. They will also analyze and report on customer data, deal with billing and service issues, and have working knowledge from a financial...


  • Dundee, Dundee City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers. As a key member of our team, you'll engage with customers, provide service, and participate in all aspects of our operational workflow.Key Responsibilities:Engage with customers to provide service and support.Collaborate with...


  • Dundee, Dundee City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will be able to engage with customers, participate in all aspects of the operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in...


  • Dundee, Dundee City, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be at the heart of our customer-centric approach, delivering exceptional service to our valued customers. With a focus on providing a seamless experience, you will be responsible for ensuring timely and accurate delivery of our customers' shopping trips.Key Responsibilities:Deliver your part of...


  • Dundee, Dundee City, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Dundee, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service...


  • Dundee, Dundee City, United Kingdom Clydesdale Bank plc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As the face and voice of Virgin Money, you will play a crucial role in delivering a heartfelt service to our customers daily.Key ResponsibilitiesWelcome and engage with customers in-store, providing a warm and welcoming experience.Help...


  • Dundee, Dundee City, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Customer Service ExecutiveHours: Full Time 40 hours, Monday to Friday, with Saturday mornings on a rotational basisBenefits:30 days' holiday, including bank holidaysCompany pension schemeEmployee discount schemeFunded summer and Christmas eventsCycle to Work SchemeDiscounted car hire ratesWe're looking for a talented individual to join our team as...


  • Dundee, Dundee City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Dundee, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Dundee, Dundee City, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.Key...