Customer Experience Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Phoenix Group Holdings Full time

About Phoenix Group Holdings



We are the UK's largest long-term savings and retirement business, offering a range of products across our market-leading brands, including Standard Life, SunLife, Phoenix Life, and ReAssure. With around 1 in 5 people in the UK having a pension with us, we're proud to be a FTSE 100 organisation tackling key issues such as transitioning our portfolio to net zero by 2050.



Job Summary



This is an exciting opportunity to join our team as a Customer Priority Plus Telephony Consultant, where you will play a vital role in delivering exceptional customer experiences for our affluent customers. You will be responsible for speaking with customers on a daily basis via inbound and outbound calls, using your excellent questioning and listening skills to understand their needs and enhance their experience.



Your Key Responsibilities



You will own the relationship with customers to deliver great outcomes, providing guidance and support as they save and plan for their retirement. This will involve proactive campaign activity, promoting Retirement Webinars and our digital retirement planning tools. You will also drive balanced, unbiased, quality conversations underpinned by a risk-based approach.



What We're Looking For




  • A proven track record of delivering exceptional customer service within Financial Services, ideally with knowledge of pension products.
  • The ability to have balanced conversations, putting the customer at the heart of everything you do and achieving the best customer outcome.
  • Exceptional listening skills with the ability to use effective questioning to maximise business opportunities.
  • The ability to explain complex products, processes, and regulations in an easy-to-understand manner.


Benefits



We offer a competitive salary of up to £31,000 dependent upon experience, plus an 8% bonus up to 16%. Other benefits include private medical cover, 38 days annual leave, an excellent pension scheme, life assurance, income protection, and 3x volunteering days. We are committed to ensuring that everyone feels accepted and welcome, regardless of background.



Why Work with Us?



We want to be the best place that any of our 6,600 colleagues have ever worked. We believe in hiring the whole version of you, and we're committed to creating an inclusive environment where everyone can thrive. If your experience looks different from what we've advertised and you believe you can bring value to the role, we'd love to hear from you.



  • Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full time

    Technical Customer Experience SpecialistWe're Stampede, an Edinburgh-based software company that is bringing the future of technology to the hospitality sector with our guest experience & engagement platform.As the Customer Experience Specialist at Stampede, you will play a critical role in providing exceptional customer support and experience, driving...


  • Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

    About the RoleWe're currently seeking a Customer Experience Specialist to deliver an exceptional customer experience at our Peugeot/Seat/Skoda branch in Edinburgh.Key ResponsibilitiesCreate an outstanding customer experience by providing personalized support and solutions.Assist customers in finding their ideal vehicle, ensuring they feel valued and...


  • Edinburgh, Edinburgh, United Kingdom Arnold Clark Full time

    Job OverviewAs a Customer Experience Specialist at Arnold Clark, you will play a vital role in creating an exceptional experience for our customers. Your primary focus will be on delivering outstanding customer service, ensuring that every interaction is memorable and positive.About the RoleThis is an exciting opportunity to join our team as a Product...


  • Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Edinburgh, UK.Key Responsibilities:Respond to customer inquiries via various channels.Provide accurate product and service information to customers.Resolve customer complaints and issues efficiently.Process customer orders and manage account...


  • Edinburgh, Edinburgh, United Kingdom Computacenter Full time

    About the RoleWe are seeking a highly motivated Customer Experience Specialist to join our team. This is a 12-month fixed-term contract opportunity to work closely with our most prestigious clients, ensuring a smooth order process and delivering fast pricing and excellent customer service.Key ResponsibilitiesCoordinate order requests from initial enquiry...


  • Edinburgh, Edinburgh, United Kingdom West End Brasserie Full time

    West End Brasserie offers an exciting opportunity for a Customer Experience Specialist to join our dynamic team.About the Role:Possess excellent communication skills to engage with guests, taking orders and addressing their needs.Ensure seamless table management, balancing efficiency with exceptional service quality.Maintain a high level of cleanliness and...


  • Edinburgh, Edinburgh, United Kingdom E Next Full time

    Job DescriptionWe're looking for a talented individual to join our customer operations team as an Energy Customer Experience Specialist. As an Energy Specialist, you'll be responsible for delivering exceptional customer service and owning the customer experience end to end.ResponsibilitiesProvide top-notch customer service over the phone and via emailSupport...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    We are seeking a Festive Customer Experience Specialist to join our team at Tesco. As a key member of our holiday sales team, you will play a crucial role in ensuring that our customers have an exceptional shopping experience during the festive season.About the RoleYou will be responsible for providing excellent customer service, handling customer queries,...


  • Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full time

    We are Stampede AI Ltd, an innovative software company in the hospitality sector. We offer a one-of-a-kind guest experience and engagement platform.Job SummaryWe are seeking a skilled Technical Customer Experience Specialist to join our team in Edinburgh. As a key member of our support team, you will play a critical role in providing exceptional customer...


  • Edinburgh, Edinburgh, United Kingdom Lothian Buses Full time

    At Lothian Buses, we're passionate about showcasing the beauty of Edinburgh to our customers. Our team of Customer Experience Ambassadors, comprising drivers, tour guides, and ticket sellers, are the face of our company and play a vital role in delivering exceptional customer experiences.Our drivers take pride in navigating the city's historic streets,...


  • Edinburgh, Edinburgh, United Kingdom Flavours Holidays Full time

    Job Title: Travel Sales SpecialistAbout Us:Flavours Holidays is a dynamic holiday company looking for an experienced travel sales specialist to join our team.Compensation Package:We offer a competitive salary of £25,000 - £30,000 per annum.Job Summary:This role involves building relationships with guests, providing guidance and assistance with holiday...


  • Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleSunbelt Rentals Careers is seeking a dedicated individual to join our Customer Service team. As a Customer Service Advisor, you will play a vital role in delivering exceptional service to our customers, building strong relationships, and providing expert knowledge to maximize upselling opportunities.Your ResponsibilitiesDeliver Best-in-Class...


  • Edinburgh, Edinburgh, United Kingdom Sky Full time

    Sky Retail VisionWe aim to create a welcoming environment for our customers, where experts showcase and effortlessly sell our products. Our team has continued to innovate, becoming a market leader in the industry.Our ApproachWe prioritize customer connection and satisfaction.We are committed to showcasing our products in an engaging and convenient way.Key...


  • Edinburgh, Edinburgh, United Kingdom Next Full time

    Working at Next, you will be part of a fast-paced store team, where your top priority will be to offer outstanding customer service and excellent stock operations to our customers.In return for supporting all company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options...


  • Edinburgh, Edinburgh, United Kingdom Tattu Full time

    Tattu is a luxury restaurant brand that offers a unique customer journey. As a key member of our team, you will be responsible for delivering exceptional service and creating a memorable experience for our guests.Our restaurant is known for its dramatic interiors, specialist cuisine, and young, fresh service style. We are looking for a talented individual...


  • Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time

    About Tesco BankTesco Bank, part of Barclays Bank UK Plc, is committed to serving our customers, communities, and planet a little better every day.As a CRM Manager, you will be leading on how communications help deliver commercial, customer, and business objectives. You'll bring the right stakeholders together to deliver and evolve ways of working.This role...


  • Edinburgh, Edinburgh, United Kingdom Aegon UK Full time

    Aegon UK is committed to helping people live their best lives. We strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.Salary: £27,200 - £40,800 per annumJob DescriptionWe are seeking an experienced Coaching and Development Manager to join our team. The successful candidate will be...


  • Edinburgh, Edinburgh, United Kingdom Search Full time

    Polish-Speaking Customer Service RoleWe are looking for a Polish-speaking customer service expert to join our team at Search. As a key member of our operations, you will be responsible for ensuring every customer experience is flawless from start to finish.Key Responsibilities:Manage customer accounts and build strong, lasting...


  • Edinburgh, Edinburgh, United Kingdom CH&CO Full time

    Company OverviewWe are CH&CO, a leading catering company passionate about serving great food and providing exceptional customer experiences. Our team is dedicated to delivering high-quality services that exceed our customers' expectations.


  • Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

    We're excited to announce an outstanding opportunity for Customer Service Executives at our Arnold Clark branch in Edinburgh, where you can help customers develop a passion for our products.Key BenefitsGenerous Salary: £25,000 - £30,000 per annum, based on experience33 Days' Holiday Allowance: A great chance to relax and rechargeRetail Discounts: Enjoy...