Hotel Operations Manager
4 weeks ago
Hotel Operations Manager
At St Pancras Renaissance Hotel, we are seeking a skilled Hotel Operations Manager to oversee all hotel operations, ensuring the highest level of hospitality and service is provided. As a key member of our team, you will represent hotel management overnight in resolving any guest or hotel-related situations.
Key Responsibilities:
- Financial management skills, including understanding P&L statements, budgets, forecasting, and scheduling.
- Understanding hotel rates, daily selling strategy, discounts, and handling reservation queries.
- Ensure a quick, efficient, and friendly check-in and departure for all guests, entering their details onto the computer correctly and efficiently.
- Comply with cash handling and credit policies and procedures.
- Responsible for all payment transactions on the shift and report any discrepancies.
- Operate the switchboard and deal with messages and inquiries efficiently and professionally.
- Communicate with housekeeping regarding the daily allocation of rooms.
- Maintain a positive, supportive attitude, grooming standards, body language, and tone at all times.
- Deliver service to your full potential while maintaining cleanliness and hygiene standards.
- Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service.
What We Offer:
- 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Bonus determined by personal and business performance.
- Private Medical Health coverage.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Free meals while at work.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
About Us:
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure.
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