Asset Servicing Professional
4 weeks ago
Job Title: Asset Servicing Associate
About the Role:
We are seeking a highly motivated and organized Asset Servicing Associate to join our team at Cobalt Consulting (UK) Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the quality of amenity spaces and apartments, and organizing community events.
Key Responsibilities:
- Deliver first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Conduct regular quality control checks of amenity spaces and apartments to ensure they meet our high standards.
- Organize and host monthly residents' events and initiatives to enhance the community feel of the scheme.
- Engage with residents, facilitate resident-led events, and coordinate quarterly meet-and-greets.
- Manage the hiring of amenity spaces and ensure that marketing portals are up-to-date.
- Respond to rental enquiries, schedule and conduct scheme tours/viewings, and agree offers.
- Ensure that all resident communication is up-to-date and accurate, including social media.
- Seek special offers and discounts for residents from local businesses.
- Create a sense of community through communication, events, and innovations.
- Act as the first point of contact for residents to report maintenance issues.
- Coordinate all contractor appointments, including defect warranty repairs and logging issues.
- Organize minor works between tenancies to maintain the presentation of apartments.
- Complete check-in and check-out reports, determine deposit returns, and carry out mid-term inspections.
- Arrears chasing and reporting.
- Work closely with the Resident Experience Manager to ensure that health and safety statutory requirements are met across the development.
Requirements:
- Strong customer service ethic and background.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm, and friendly personality.
- Organized, meticulous, and tenacious.
- Excellent written and spoken communication skills.
- IT literate and social media savvy.
- Experience in undertaking viewings would be an advantage.
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Asset Servicing Professional
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Milton Keynes, Milton Keynes, United Kingdom Cobalt Consulting (UK) Ltd Full timeJob Title: Asset Servicing AssociateAbout the Role:We are seeking a highly motivated and organized Asset Servicing Associate to join our team at Cobalt Consulting (UK) Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the quality of amenity spaces and apartments, and organizing...
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Asset Servicing Professional
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Milton Keynes, Milton Keynes, United Kingdom Cobalt Consulting (UK) Ltd Full timeJob Title: Asset Servicing AssociateAbout the Role:We are seeking a highly motivated and organized Asset Servicing Associate to join our team at Cobalt Consulting (UK) Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the quality of amenity spaces and apartments, and organizing...
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