Technical Service Associate
2 weeks ago
Support Your Career with Oculus Technology Solutions
">We are a forward-thinking organization that values innovation and expertise in the technology industry. Our team is dedicated to delivering exceptional services and support to our clients.
">Job Role: 1st/2nd Line Application Support Analyst
">We are seeking an experienced Application Support Analyst to join our team on a contract basis for a period of 2 months. As a key member of our technical team, you will be responsible for providing technical support and assistance to our clients across various platforms, including Windows and Azure environments.
">Key Responsibilities
">- ">
- Providing technical support and troubleshooting services to clients via phone, email, and remote desktop connections;">
- Assisting with the installation, configuration, and maintenance of software applications and hardware devices;">
- Resolving technical issues and escalating complex problems to senior engineers when necessary;">
- Documenting and maintaining accurate records of client interactions and technical issues encountered;">
- Collaborating with internal teams to resolve technical issues and improve overall service delivery.">
Requirements
">To be successful in this role, you will need:
">- ">
- A strong background in IT support and technical services;">
- Excellent problem-solving and analytical skills;">
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously;">
- Strong communication and interpersonal skills, with the ability to work collaboratively with internal and external stakeholders.">
Salary and Benefits
">We offer a competitive salary of £40,000 per annum, plus benefits package including:
">- ">
- Opportunity to work with a dynamic and growing organization;">
- Flexible working arrangements to accommodate your needs;">
- Ongoing training and professional development opportunities;">
- A supportive and inclusive team environment.">
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