Technical Solutions Engineer

7 days ago


Nottingham, Nottingham, United Kingdom Thrive Full time
Job Description

We are seeking an experienced Technical Support Engineer to join our team at Thrive. As a Technical Support Engineer, you will be responsible for providing on-site breakfix customer support to clients across a wide range of business environments.

Key Responsibilities
  • Provide high-quality technical support to clients via phone, email, and on-site visits.
  • Identify and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Work collaboratively with internal teams, including sales, marketing, and product development, to identify areas for improvement and implement solutions.
  • Develop and maintain relationships with clients to understand their technical needs and preferences.
  • Stay up-to-date with industry trends, technologies, and best practices to ensure the highest level of technical expertise.

Requirements
  • 3+ years of experience in technical support, preferably in a financial services or trading floor environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and develop creative solutions.
  • Proven track record of delivering high-quality results in a fast-paced, dynamic environment.
  • Strong knowledge of Windows operating systems, Microsoft Office applications, and network protocols.


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