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Senior Service Advisor
2 months ago
PLATINUM RECRUITMENT CONSULTANCY LIMITED is seeking a highly skilled and experienced Senior Service Advisor to join their team in Salisbury, Wiltshire.
Key Responsibilities:- Customer Service: Greet customers and their vehicles in a professional and friendly manner, discussing and confirming their requirements.
- Team Leadership: Lead and motivate the workshop team to achieve exceptional performance and productivity.
- Process Optimization: Foster a collaborative work environment that promotes teamwork and efficiency, and identify and address any team challenges or roadblocks promptly.
- Communication: Keep customers informed of vehicle status, progress, and estimated completion times, and offer expert technical advice and recommendations on necessary repairs or upgrades.
- Service Promotion: Proactively promote additional services or products that can enhance the customer's experience.
- Workshop Management: Ensure efficient work flow and timely completion of repair orders, and monitor and optimise workshop processes to minimise delays and maximise productivity.
- Administrative Tasks: Maintain accurate and up-to-date customer and vehicle records in the Kerridge DMS, and verify the accuracy of invoices and ensure timely billing.
This is an excellent opportunity for a motivated and experienced Senior Service Advisor to join a leading main dealership in the automotive industry and contribute to their success.
