Customer Service Team Member

3 weeks ago


Lovelace Road, United Kingdom East of England Coop Full time
East of England Co-op Overview
Elevate your career in a dynamic retail environment with the East of England Co-op. We're committed to delivering exceptional customer experiences, fostering a culture of inclusivity, and driving business growth.

Salary Details
£11.50 per hour ensures you earn a competitive rate for your hard work. Total Vacancy Hours: 5 allow for a balanced schedule. Our location at 87 Lovelace Road, Norwich, is easily accessible by public transport or car.

Job Description
In this pivotal role, you'll provide top-notch customer service, ensuring every interaction is positive and memorable. Your ability to handle multiple tasks efficiently and work effectively as part of a team will be invaluable in achieving our sales targets.

Key Responsibilities:
  • Serve customers with a smile, addressing their queries and resolving issues promptly.
  • Maintain a clean and organized store environment, adhering to health and safety guidelines.
  • Process transactions accurately, handling cash, credit card payments, and mobile payments.
  • Participate in visual merchandising and stock management to ensure an attractive and well-stocked store.

Requirements and Qualifications
To excel in this position, you should possess:
  • Friendly and approachable demeanor.
  • A reliable team player with excellent communication skills.
  • A basic level of numeracy, literacy, and IT skills.

Benefits
We offer a comprehensive package that includes:
  • Competitive rates of pay £11.50 per hour.
  • 20% discount in our food stores and other discounts across our family of businesses.
  • 22 days holiday (plus bank holiday entitlement) increasing with service.
  • 5% employer pension contribution.
  • Death in service benefit.
  • Access to our colleague communications app, The Loop.
  • Enhanced* family leave and pay arrangements.
  • Opportunities to grow with award-winning training and apprenticeship programmes.


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