Front-of-House Team Member

2 weeks ago

Emsworth, Hampshire, United Kingdom Heartwood Inns Full time

Waiter / Waitress

We're seeking passionate individuals to join our front-of-house team as Waiter / Waitress

At Heartwood Collection, we're committed to providing an exceptional guest experience. Our award-winning pubs and brasseries are at the heart of their local communities, serving great fresh, seasonal food.

Our strength lies in our community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

Waiter / Waitress - What we offer:

  • Packages are based on National Living Wage including TRONC*
  • Full-time and part-time hours to suit your needs
  • Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
  • Employee Assistance Program with Hospitality Action
  • Instant access to pay you have already earned through EarlyPay
  • Enhanced Maternity & Paternity package
  • Refer a Friend Bonus up to 1500
  • 50% off food at any Heartwood Inns or Brasserie Blanc
  • 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
  • 10% off company gift cards
  • A thoughtful gift to celebrate your birthday
  • Long Service Recognition Awards
  • The Pantry - 100's of retailers and experience discounts through Reward Gateway
  • Cycle to Work Scheme

Waiter / Waitress - The Ideal Candidate:

  • Will have great interpersonal skills and a vibrant personality
  • Ability to be flexible and maintain high standards across the front of house
  • Be a real team player, it is essential that you are a true people person
  • Have great attention to detail and impeccable standards.
  • Be totally customer and service focused and provide an exceptional guest experience

Our investment in your development.

Heartwood Collection has 14 Brasserie Blancs, 24 Pubs including sites with rooms and more coming We aim to grow to 61 sites by 2027 and include pubs with rooms. This could add up to 500 bedrooms to The Collection in the next 4 years. We hope you can be as excited as we are about the opportunities this will provide for you to take your next step and develop your career with us through our bespoke "Stepping Stones" training and development programme.

*Hourly rate is based on National Living Wage plus TRONC, and the TRONC is calculated from the previous 6 months' site average. The rate of TRONC for the site you are applying for will be confirmed and discussed at the interview stage.

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