Technical Service Director
14 hours ago
We are a dynamic and innovative company that values excellence in everything we do. As a Product Support Manager EMEA, you will be responsible for leading a team of Sales & Applications Engineers to deliver exceptional customer service and drive business growth. If you have a passion for optics, imaging, and photonics technology, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.
About the RoleThe Product Support Manager EMEA will be responsible for managing the Product Support Team to ensure seamless customer interactions and efficient issue resolution. Key responsibilities will include:
- Managing a team of Sales & Applications Engineers to deliver excellent customer service.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Collaborating with cross-functional teams to resolve complex technical issues.
To be successful in this role, you will need:
- A strong background in optics, imaging, and photonics technology.
- Experience in managing teams and developing strategies.
- Excellent communication and interpersonal skills.
- Fluent in English; additional language skills preferred.
We offer a comprehensive benefits package, including:
- Competitive salary: €60,000 - €80,000 per year.
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
We are a US-owned group with a presence in multiple countries across Europe, the Middle East, and Africa. Our commitment to innovation and customer satisfaction drives our success, and we are always looking for talented individuals to join our team.
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