Technical Service Director

14 hours ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

We are a dynamic and innovative company that values excellence in everything we do. As a Product Support Manager EMEA, you will be responsible for leading a team of Sales & Applications Engineers to deliver exceptional customer service and drive business growth. If you have a passion for optics, imaging, and photonics technology, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

About the Role

The Product Support Manager EMEA will be responsible for managing the Product Support Team to ensure seamless customer interactions and efficient issue resolution. Key responsibilities will include:

  • Managing a team of Sales & Applications Engineers to deliver excellent customer service.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Collaborating with cross-functional teams to resolve complex technical issues.
Requirements

To be successful in this role, you will need:

  • A strong background in optics, imaging, and photonics technology.
  • Experience in managing teams and developing strategies.
  • Excellent communication and interpersonal skills.
  • Fluent in English; additional language skills preferred.
Benefits

We offer a comprehensive benefits package, including:

  1. Competitive salary: €60,000 - €80,000 per year.
  2. Company pension scheme.
  3. Private medical & dental insurance.
  4. Extensive training and development opportunities.
  5. Subsidized gym membership.
  6. Cycle to Work scheme.
  7. Company events.
About Us

We are a US-owned group with a presence in multiple countries across Europe, the Middle East, and Africa. Our commitment to innovation and customer satisfaction drives our success, and we are always looking for talented individuals to join our team.



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