Leisure Experience Coordinator

24 hours ago


Liverpool, Liverpool, United Kingdom Village Hotels Full time
Unlock Your Potential as a Leisure Assistant

We're on the hunt for a talented Leisure Assistant to join our team at Village Hotel Club. As a key member of our hospitality and leisure team, you'll play a vital role in delivering exceptional experiences for our guests.

What You'll Do:

  • Contribute to maintaining high-quality facilities and public areas, ensuring a seamless guest experience.
  • Collaborate with colleagues to refine our guest experience, focusing on cleanliness, hygiene, and attention to detail.
  • Respond to poolside alarms and take care of the pool area, ensuring a safe and enjoyable environment for our guests.
  • Work closely with the team to deliver outstanding customer service, leading to exceptional member satisfaction.
  • Identify and resolve issues proactively, demonstrating a solutions-oriented approach.

What We Offer:

  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee Discount on overnight stays at Village Hotels.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive, and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.

What We're Looking For:

  • A passion for everything hospitality, leisure, and fitness.
  • A smile and ability to talk to everyone.
  • The ability to deliver outstanding customer service leading to exceptional member satisfaction.
  • Solutions orientated with an eye for spotting issues before they happen.
  • Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues, and customers safe.

DBS Check Required: Yes



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