Leisure Experience Coordinator
24 hours ago
We're on the hunt for a talented Leisure Assistant to join our team at Village Hotel Club. As a key member of our hospitality and leisure team, you'll play a vital role in delivering exceptional experiences for our guests.
What You'll Do:
- Contribute to maintaining high-quality facilities and public areas, ensuring a seamless guest experience.
- Collaborate with colleagues to refine our guest experience, focusing on cleanliness, hygiene, and attention to detail.
- Respond to poolside alarms and take care of the pool area, ensuring a safe and enjoyable environment for our guests.
- Work closely with the team to deliver outstanding customer service, leading to exceptional member satisfaction.
- Identify and resolve issues proactively, demonstrating a solutions-oriented approach.
What We Offer:
- Complimentary full leisure club membership for you and a family member or friend.
- Employee Discount on overnight stays at Village Hotels.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of Well-being and Healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with loads of Development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent Reward and Recognition Incentive schemes.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Holiday Purchase scheme.
- Birthday day off.
- Electric car salary sacrifice scheme.
What We're Looking For:
- A passion for everything hospitality, leisure, and fitness.
- A smile and ability to talk to everyone.
- The ability to deliver outstanding customer service leading to exceptional member satisfaction.
- Solutions orientated with an eye for spotting issues before they happen.
- Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues, and customers safe.
DBS Check Required: Yes
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