Senior Pensions Administrator

1 month ago

Middlesbrough, Middlesbrough, United Kingdom XPS Pensions Group Full time

XPS Pensions Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration business continues to grow, and we are now looking for an experienced Senior Pensions Administrator to join our vibrant team.

About the Role:

  • Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
  • Maintain a client-focused approach, able to develop trusting and credible partnerships with clients both face-to-face and via the telephone.
  • Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
  • Handle complex pensions queries.
  • Update relevant pension administration databases and systems.
  • Perform manual benefits calculations.
  • Help identify any training needs across the team and assist with developing and mentoring team members.
  • Manage ad-hoc projects and exercises.
  • Act as a key member of the pensions administration team, providing support to the assigned team leader.
  • Seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures.
  • Provide expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff.

Requirements:

  • Previous pensions administration experience of Defined Benefit (DB) schemes, including leavers, final salary, retirements, deaths, transfers in, and transfers out.
  • Public Sector pension schemes would be highly desirable.
  • Experience of current pensions legislation and framework.
  • IT proficient, in particular Microsoft Word, Excel & Outlook.
  • Maths and English GCSE grade 4/C or equivalent.
  • Self-motivated and enthusiastic approach to work, particularly in taking responsibility for personal and technical continuous professional development.
  • An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
  • Able to see projects/tasks through to completion within given timescales.

What We Offer:

  • Competitive salary.
  • Participation in annual discretionary Bonus Scheme.
  • 25 days holiday plus flexibility to buy or sell holiday.
  • Flexible Bank holidays.
  • Pension scheme, matching contribution structure.
  • Healthcare cash plan.
  • Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle.
  • Life Assurance cover, four times basic salary.
  • XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone).
  • Employee Assistance Programme for you and your household.
  • Access to a digital GP service.
  • Paid volunteering day when participating in Company organised events.
  • Staff referral scheme when you introduce a friend to XPS.

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion, or sexual orientation.

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