Customer Service Representative

2 days ago

Newmarket, Suffolk, United Kingdom Swift Recruitment Full time
Customer Service Advisor Opportunity

We are seeking a skilled Customer Service Advisor to join our team at Swift Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist with customer delivery enquiries and provide accurate information
  • Maintain accurate records and produce reports as required
  • Work closely with the Transport Team to ensure seamless customer service
  • Utilize Excel experience to analyze data and make informed decisions
  • Provide administration support to the team
  • Develop and maintain excellent communication and organization skills
  • Stay up-to-date with IT systems and tools to provide efficient customer service
  • Demonstrate a strong attention to detail and reliability in all aspects of the role
  • Provide exceptional communication over the phone and in person
  • Develop and maintain strong team leader skills

What We Offer:

  • Free on-site parking for all employees
  • A full-time permanent position with opportunities for career progression
  • A competitive pay rate and benefits package

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