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Cafe Operations Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

Sofra Cambridge is seeking a highly skilled and experienced Assistant Cafe Manager to join our team. As a key member of our front of house management team, you will play a vital role in ensuring exceptional customer service and maintaining the high standards of our cafe.

Key Responsibilities:

  • Support the General Manager and Cafe Manager in leading the front of house department, including staff training, beverage program management, and daily operations.
  • Assist in leading training and onboarding of all FOH staff, including register, expo, runner, baristas, and any new FOH role that may develop.
  • Train staff on all food, beverage, service, operations, guest management, hospitality, culture, and any other applicable topic.
  • Manage daily service operations and supervise staff, solving problems and assisting as needed.
  • Assume shared responsibilities of the entire FOH management team, including opening/closing, retail support, catering, special events, cooking classes, and holidays.

Requirements:

  • At least 1 year of supervisory and/or training experience.
  • At least 1 year of barista experience.
  • Ability to work full-time (roughly 45 hours/week) and be available weekends and holidays.
  • Treat customers and co-workers with courtesy and respect.
  • Be genuinely passionate about hospitality and the overall guest experience.
  • Work in a clean and organized fashion.
  • Work as a team and take direction from multiple managers.
  • Be able to deal successfully with multitasking and be comfortable in a fast-paced work environment.
  • Exhibit a desire to learn.
  • Have a strong attention to detail and a positive attitude.
  • Have excellent attendance and punctuality.
  • Have a desire for long-term employment.

What We Offer:

  • Competitive pay, based on experience ($55k-60k).
  • Free meal per shift.
  • Paid vacation time.
  • Educational and professional development opportunities.
  • Employee discounts at our sister businesses—Oleana, Sofra, Sarma, and Siena Farms.
  • Partially subsidized health insurance, and group rates on dental and vision insurances.