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Customer Operations Support Manager

1 month ago

Workington, Cumbria, United Kingdom Royal Mail Full time

About the Role

We are seeking a highly skilled and experienced Customer Operations Support Manager to join our team at Royal Mail. As a key member of our operations team, you will be responsible for overseeing the delivery operation and ensuring the smooth running of the delivery team.

Key Responsibilities

  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
  • Play an integral part in building trust with customers.
  • Ensure the delivery operation runs smoothly and efficiently.

Requirements

  • Customer focussed, team player, results driven, inspiring leader.
  • Ability to empathise, motivate, coach and collaborate.
  • Flexibility and ability to excel under pressure.

What We Offer

  • 10% on-target bonus.
  • Generous holiday allowance.
  • Flexible working.
  • Pension scheme.
  • Excellent parental leave policy.

About Us

Royal Mail is a leading logistics company that impacts people and businesses in more than 71 million ways, daily. We are driven to take people further and empower our customers and colleagues to make their futures whatever they want.