Highway Maintenance Manager
3 weeks ago
At National Highways, we are seeking a skilled Highway Maintenance Manager to oversee the delivery of highway maintenance in the Southwest region. This role will involve working closely with our teams to ensure the successful delivery of maintenance work, adhering to time, cost, and quality expectations.
The successful candidate will be responsible for managing the performance of the Southwest Maintenance and Response (M&R) Contract, ensuring the delivery of maintenance work on the M4 J15 to 22, M5 J20 to J9, M32, M48, M49, A40, A46, and A417 routes.
Key Responsibilities
- Supporting the development of high-quality cyclical maintenance and repair plans in line with agreed business goals, outcomes, budget, and service level agreements.
- Performance reporting and monitoring of supplier delivery.
- Instructing and varying works and ensuring the delivery of planned works, tracking all associated costs.
- Supporting the control and approval of M&R routine maintenance and minor capital related spend, in line with agreed approvals and escalation processes.
- Proactively tracking and monitoring service delivery performance, working closely with multiple teams across the region.
- Managing local customer engagement and communication activities, as required.
- Supporting the management of supplier performance to agreed contractual service level agreements, technical, quality, and safety standards.
Requirements
- Proven experience in a fast-paced, 24/7 service delivery environment.
- Background of working in the highways sector with relevant technical, maintenance, and design experience.
- Strong planning and project delivery skills.
- Excellent stakeholder management and communication skills, including customers.
- Recognised academic qualification in an Engineering discipline.
About Us
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
In the Southwest, we plan and deliver all maintenance activities on the network, drive efficiencies and improvement, respond to customer enquiries, and to incidents across 4,500 miles of motorways and major A-roads that we manage.
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