Veterinary Registration Manager

2 weeks ago

London, Greater London, United Kingdom Royal College of Veterinary Surgeons Full time

Job Purpose

To maintain the integrity of the Register of Members (vets & nurses) and Register of Veterinary Practice Premises, ensuring continuous improvement and high standards of customer service to Members.

Key Responsibilities

  • Lead the Membership team, monitoring workloads and prioritizing tasks to meet service standards.
  • Manage membership and premises requests, providing a responsive and solution-led service.
  • Collaborate with the Finance and Customer Service Teams to prepare and manage annual renewal operations for veterinary surgeons, nurses, and premises.
  • Ensure the Register's integrity through audit and quality assurance checks, as well as regular data cleanse exercises.
  • Work with other departments to identify and implement areas of improvement and smarter working processes.

Additional Responsibilities:

  • Take on Risk Management Champion and Continuous Professional Development (CPD) Lead for the Registration Department.
  • Act as a point of contact for Members, the Registration and Professional Conduct Departments on Professional Conduct matters.
  • Provide assistance within the Department as needed.

Essential Criteria

Qualifications

  • Educated to degree level, or with a Certificate/Diploma or significant work experience in membership management.

Skills, Knowledge & Experience

  • At least two years of management experience.
  • Preferred experience working in a membership organization.
  • Experience working with a busy and varied workload, making decisions and prioritizing to meet deadlines.
  • Evidence of managing small-sized projects.
  • Exceptional customer service with a customer-focused and solution-led approach.
  • Logical and practical approach to issues, identifying solutions and making good judgments.
  • Excellent communication and interpersonal skills.
  • Excellent organizational and administrative skills.
  • Excellent attention to detail with strong writing and drafting skills.
  • Some knowledge or experience carrying out service audits and working with statistical data.
  • Practical knowledge and understanding of working with a database and CRM system.
  • IT literate: Word, Access, Excel, database management.
  • Ability to work and think as part of a team, even when working remotely.

Desired Skills & Experience

  • Experience of working with sensitive data.
  • Awareness of GDPR requirements and their impact on the workplace.
  • Digital background, experience, or interest.

We are committed to advancing animal health and welfare by setting high standards for the veterinary professions. Our work focuses on improving education, professional conduct, and practice standards.

We hold Registers of qualified veterinary professionals and provide support to practices through our Practice Standards Scheme.

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