F&B Operations Manager
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Food and Beverage Manager to join our team at Ibis Styles Glasgow Central. As a key member of our hospitality team, you will be responsible for overseeing the service of all food and beverages within the hotel, ensuring exceptional customer service and high-quality food and beverage offerings.
Key Responsibilities
- Oversee the service of all food and beverages within the hotel, ensuring exceptional customer service and high-quality food and beverage offerings.
- Work duty manager shifts as and when required, providing leadership and support to the team.
- Lead a team of 15 to success, developing and implementing strategies to improve team performance and customer satisfaction.
- Involve and manage food and beverage promotions, ensuring costings are accurate and achieving correct GP.
- Annual leave schedule planning, ensuring adequate staffing levels and minimizing disruption to the business.
- Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items.
- Prepare the team rota each week, ensuring sufficient levels of staff are scheduled to work in line with business needs taking into account staff requests.
- Carry out training as required, ensuring that your team have the skills needed to excel.
Requirements
- Previous track record of hotel/event/restaurant catering in a similar role.
- Proven leadership skills to lead and motivate a team.
- Good standard of literacy and numeracy, sound financial acumen.
- Competent IT skills including Microsoft Office packages.
- Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels.
- Good time management and organizational skills.
- Ability to work well under pressure managing multiple workloads.
- Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations.
- Knowledge of health & safety and food safety.
- Able to demonstrate attention to detail and adherence to standards.
- Positive approach to learning in role and identifying own training needs as appropriate.
- Self-motivated with a sense of own initiative.
- Ability to work effectively as part of a team.
- Flexible approach to role - must be available to work different shifts including evenings and weekends.
What We Offer
- Discounted hotel room rates for you and your friends & family.
- 2 additional days leave: 1 to celebrate your birthday and 1 to celebrate a special event.
- Enhanced Maternity, adoption & shared parental leave.
- Course Sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over £1000 per year.
About Us
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact daniel.bell@rbhmanagement.com.
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