F&B Operations Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Ibis Styles Glasgow Central Full time

About the Role

We are seeking a highly skilled and experienced Food and Beverage Manager to join our team at Ibis Styles Glasgow Central. As a key member of our hospitality team, you will be responsible for overseeing the service of all food and beverages within the hotel, ensuring exceptional customer service and high-quality food and beverage offerings.

Key Responsibilities

  • Oversee the service of all food and beverages within the hotel, ensuring exceptional customer service and high-quality food and beverage offerings.
  • Work duty manager shifts as and when required, providing leadership and support to the team.
  • Lead a team of 15 to success, developing and implementing strategies to improve team performance and customer satisfaction.
  • Involve and manage food and beverage promotions, ensuring costings are accurate and achieving correct GP.
  • Annual leave schedule planning, ensuring adequate staffing levels and minimizing disruption to the business.
  • Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items.
  • Prepare the team rota each week, ensuring sufficient levels of staff are scheduled to work in line with business needs taking into account staff requests.
  • Carry out training as required, ensuring that your team have the skills needed to excel.

Requirements

  • Previous track record of hotel/event/restaurant catering in a similar role.
  • Proven leadership skills to lead and motivate a team.
  • Good standard of literacy and numeracy, sound financial acumen.
  • Competent IT skills including Microsoft Office packages.
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels.
  • Good time management and organizational skills.
  • Ability to work well under pressure managing multiple workloads.
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations.
  • Knowledge of health & safety and food safety.
  • Able to demonstrate attention to detail and adherence to standards.
  • Positive approach to learning in role and identifying own training needs as appropriate.
  • Self-motivated with a sense of own initiative.
  • Ability to work effectively as part of a team.
  • Flexible approach to role - must be available to work different shifts including evenings and weekends.

What We Offer

  • Discounted hotel room rates for you and your friends & family.
  • 2 additional days leave: 1 to celebrate your birthday and 1 to celebrate a special event.
  • Enhanced Maternity, adoption & shared parental leave.
  • Course Sponsorship.
  • 30% F&B discount at RBH hotels.
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
  • Flexible working arrangements.
  • Wagestream - choose how and when you get paid.
  • Life Insurance.
  • Employee Assistance Programme.
  • Social and wellness events and activities all year round.
  • Free meals on duty saving you over £1000 per year.

About Us

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact daniel.bell@rbhmanagement.com.



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