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Branch Administrator

2 months ago

Ballymena, United Kingdom Hays Business Support Full time
Join Our Team as a Branch Administrator

We are seeking a highly skilled and customer-focused Branch Administrator to join our team in Ballymena. As a key member of our banking team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our branch.

Key Responsibilities:
  • Process payments and withdrawals, working within the cash desk, lodgements, and general day-to-day banking errands.
  • Help customers to set up and maintain accounts.
  • Deal with calls, emails, and face-to-face enquiries.
  • Promote financial products and services to customers.
  • Guide customers to the correct colleague in regard to their financial queries.
  • Help customers with the use of IT systems to update account details.
  • General administration tasks.
Requirements:
  • Evidence of excellent customer relationship skills, ability to engage with customers.
  • Passionate about delivering the best possible experience to our customers.
  • Works co-operatively with others across the organisation to achieve shared objectives.
  • Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.

We offer a competitive hourly rate and opportunities for career progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.