Travel Consultant

4 days ago

Fakenham, Norfolk, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced Travel Consultant to join our team at Hays Travel. As an Assistant Manager, you will play a key role in supporting the branch manager in coaching and developing a team of consultants.

Key Responsibilities
  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assist with the supervision, coaching, and development of branch staff
  • Identify and meet customers' needs by providing exceptional customer service at all times
  • Participate in promotional events and activities to increase exposure of the branch
  • Use social media to promote offers, generate customer engagement, and sales leads
  • Lead by example in achieving individual sales targets and objectives
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
  • Ensure excellent customer service experience is provided at all times
  • Attend managers' meetings, conferences, and other promotional events as required
  • Effectively perform administrative duties
  • Undertake any other duties that may fall into the job criteria
  • Conform with all company policies and procedures, including health and safety
  • Treat all employees, customers, and suppliers with dignity and respect
Requirements
  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer-focused
  • Problem-solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)
What We Offer

As a valued member of our team, you will have access to ongoing training and development opportunities, as well as a competitive salary with unlimited bonus potential. You will also be part of a dynamic and supportive team environment, with opportunities to progress and grow within the company.

We are committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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