IT Support Specialist
2 weeks ago
We are seeking an experienced IT Support Analyst to join our major retail client on an initial 6-month contract. This role involves day-to-day IT Support from 1st to 2nd Line, with a hybrid working arrangement of 3 days on-site and 2 days remote per week.
About the RoleThe Contract IT Support Analyst will report into the IT Support Manager and be the point of contact for business users reporting IT issues or requesting IT services.
- Triage IT issues and provide first-time fixes where possible or escalate when needed.
- Assist with incoming ticket analysis for high-priority, wide-ranging, or recurring issues.
- Identify and highlight user IT-training issues.
- Provide first-time fixes for standard IT issues and requests, and other issues where confident to do so in a timely manner.
- Previous IT Support Experience.
- Troubleshooting connection issues remotely.
- Office 365.
- Active Directory.
- Group Policy.
- Windows 7-10.
- Password Resets.
- User Setups.
The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.
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