Administrative Coordinator

5 days ago

Bury, Borough of Bury, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

The Northern Care Alliance NHS Foundation Trust is committed to providing exceptional patient care and services. We are seeking an experienced Administrative Coordinator to join our team at the Physiotherapy Service.

Job Summary

This role involves providing administrative support to the Out-patient Physiotherapy Service, acting as the first point of contact for patients and visitors. The successful candidate will have excellent communication and customer care skills, with the ability to work in a fast-paced environment and remain calm under pressure.

Main Responsibilities
  • To greet and receive patients and visitors, creating a welcoming environment.
  • To operate a patient booking system, offering patients a choice of appointments based on location, waiting times, and clinician availability.
  • To process referrals, input patient details into computerized systems, and prepare notes for clinics.
  • To deal with patient queries by telephone and in person.
  • To file and archive case notes.
  • To monitor stocks of stationery and office supplies.
  • To open, sort, and distribute mail, including relevant email information and telephone messages.
About Us

The Northern Care Alliance NHS Foundation Trust provides hospital and integrated health and social care services to over one million people across Greater Manchester. Our 20,000 colleagues care for people in hospitals and communities, working across Bury, Rochdale, Oldham, and Salford.

We believe in enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. Our three core values - caring, appreciating, and inspiring - guide everything we do.

What We Offer

As an Administrative Coordinator with the Northern Care Alliance, you can expect:

  • A competitive salary of £25,000-£30,000 per annum.
  • A fantastic annual leave allowance.
  • Flexible working opportunities.
  • Protected hours for health and wellbeing activities.
Requirements

To be successful in this role, you will need:

  • Education to GCSE level or equivalent, including Mathematics and English.
  • Computer skills qualification such as ECDL, CLAIT, or equivalent.
  • Customer Service or Administration qualification such as an NVQ.
  • Working knowledge of Microsoft Office Outlook, Word, and Excel.
  • Knowledge of Information Governance regarding confidentiality.

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