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Customer Logistics Team Leader

2 months ago

Edinburgh, United Kingdom Rising Talent Recruitment Ltd Full time

Rising Talent Recruitment Ltd is seeking a highly skilled Customer Logistics Team Leader to oversee the end-to-end logistics process and ensure seamless delivery of products to customers.

Key Responsibilities:

  • Lead and manage the customer logistics team to achieve high performance and accountability.
  • Oversee the entire international logistics process, from order intake to delivery, ensuring timely and accurate fulfilment.
  • Collaborate with internal teams to optimize inventory and delivery schedules.
  • Handle customer queries and resolve issues regarding deliveries, stock availability, and order tracking.
  • Monitor and report on key performance metrics (KPIs) such as on-time deliveries, customer satisfaction, and cost efficiency.
  • Implement continuous improvement initiatives to streamline processes, reduce costs, and enhance service.
  • Provide training, development, and support to team members to foster a positive and productive work environment.

Requirements:

  • Proven experience in international logistics, shipping, or distribution within the drinks industry.
  • Demonstrated ability to lead and manage a team, fostering a collaborative and high-performance culture.
  • Expertise in import/export processes and regulations for international shipments.
  • Strong communication and negotiation skills to liaise with suppliers, customers, and internal stakeholders.

What We Offer:

Rising Talent Recruitment Ltd offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive salary and benefits package.