Customer Service Professional

1 week ago


Cleckheaton, Kirklees, United Kingdom Interaction Recruitment Full time
Job Description:

Job Title: Administration & Customer Service Advisor

Job Type: Full Time

Location: Cleckheaton BD19

Reports to: Customer Care Manager

About the Role:

We are seeking a highly skilled Customer Service Advisor to join our Interaction Recruitment team. The successful candidate will provide dedicated after sales service to all customers and advice on all areas of products and service.

As a Customer Service Advisor, you will be the primary contact with the customer network, providing exceptional customer service and resolving any issues in a timely and professional manner.

Responsibilities:
  1. Prioritise and Allocate Service Calls: Prioritise and allocate service calls for field service engineers and agents, ensuring efficient task management and effective communication with the Service Management Team.
  2. Proactive Diary Management: Proactively manage the diary system to organise effective Saturday cover using engineers and/or appointed agents, ensuring business requirements are met and contractual Saturday rota system is fulfilled.
  3. Service Promotion: Promote the services we provide, enhancing customer satisfaction and loyalty.
  4. Team Collaboration: Liaise with the Service Management Team and Lead Engineers to provide adequate cover for general service calls and special circumstances, such as site visits and problematic appliances.
  5. Leave Management: Manage the diary system to accommodate authorised annual leave requests for field engineering staff, ensuring seamless service delivery.
  6. Agent Support: Monitor agents' service calls, allocating re-visits as necessary, and forwarding information to the Service Administration Team for final payment.
  7. Customer Complaints: Answer basic customer complaints, utilising standard templates and good telephone techniques, and investigate more complex issues, summarising job history and company involvement for management action.
  8. Health and Safety: Be aware of and adhere to the company's Health and Safety Policy at all times.
  9. Ad Hoc Duties: Perform ad hoc duties as required.
Requirements:
  1. Customer Service Experience: Previous experience in a customer service environment is preferred.
  2. Communication Skills: First-class telephone skills, including a polite manner and customer-responsive attitude.
  3. IT Literacy: IT literacy, with proficiency in Word, Excel, and email.

Annual OTE: £24,000 - £25,000 Per Annum

Pay: Weekly (£457.60 Per week Mon – Fri & £526.24 Per week on Saturday shifts, 1 in 3)

Start Date: ASAP

Annual Bonus: Company bonus on top of the annual OTE



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