Holiday Property Manager

2 weeks ago


Norwich, Norfolk, United Kingdom William H Brown Full time

We are seeking a highly skilled Customer Service Advisor to complement our team in our Lettings Support Centre in Norwich. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants.



This role offers a clear career path, training towards ARLA – NFOPP qualifications (£1,000 additional once qualified), industry-leading training and development, a demonstrable career ladder, opportunities for progression, collaborative and rewarding environment, team incentives, and understanding of operations within an estate agency business.



The wellbeing of our staff is of utmost importance to us, which is why our corporate charity partner is MIND. We have in place various mental health initiatives and an employee assistance programme to help with worries about all aspects of life.



Main responsibilities of a Customer Service Advisor include providing property management and tenancy administration support services to branches, landlords, and tenants, co-ordinating and liaising with contractors to ensure repair/maintenance works are carried out in time and to agreed standards, and co-ordinating and arranging relevant statutory safety checks.



Required skills and experience for a successful Customer Service Advisor include outstanding Customer Service skills, solid administration skills, resilient, positive, numerate, and detail-oriented, organised and able to prioritise workload in a fast-paced environment, excellent verbal and written communication skills, and IT literacy (MS Office, internet, email systems).



Our existing Customer Service Advisor team comes from a diverse range of backgrounds, including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors.



Following our acquisition of Countrywide, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.


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