Data Analyst

14 hours ago

Salford, Salford, United Kingdom TalkTalk Group Full time

About TalkTalk

TalkTalk is a leading value for money connectivity provider in the UK, committed to making fibre accessible to everyone.

The Role

We're seeking a skilled Data Scientist to join our team, working closely with Product & Commercial, Marketing, and Sales & Loyalty teams to drive customer satisfaction and value.

Your Responsibilities

As a Data Scientist, you'll design and test business hypotheses, identify and implement new trigger-based campaigns to solve core business challenges, and deliver churn, satisfaction, and revenue improvement using machine learning.

You'll be a customer advocate, helping colleagues understand and connect with our customers at the overall & segment level, and work closely with analysts and researchers to deliver the Customer Insight Strategy.

Requirements

  • A BSC or MSC in a numerate discipline (Mathematics, Statistics, Computer Science Engineering)
  • Strong experience in customer analytics/insight
  • Proficient in SQL and at least one of the following: Python, R, Scala
  • Expert in statistical modelling including k-means segmentation, multiple regression, factor analysis, time-series, forecasting, and gradient boosting
  • Ability to build strong personal relationships and trust with business and technical colleagues
  • Skilled in communicating complex insight succinctly and clearly

What We Offer

  • Free TalkTalk broadband for all employees
  • Electric car charging points available at our HQ
  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford
  • Access to the Perks at Work platform with hundreds of discounts on high street brands
  • Flexible dynamic working

What to Do Next

If this role sounds like a good fit, please apply and we'll be in touch soon. We're committed to creating a diverse and inclusive workplace, reflecting the communities and customers we serve.

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